// Benchmark Category
ServiceNow. Jira Service Management. BMC Helix. Ivanti. Freshservice. ITSM pricing is opaque — especially ServiceNow, where fullfiller seat costs are rarely disclosed. Our benchmark data reveals what enterprises actually pay.
// 01
ITSM, ITOM, CSM, HRSD, and Now Platform pricing benchmarks. ServiceNow's fullfiller seat pricing is the most opaque in enterprise software — our 400+ deal database covers deals from 50-seat departmental to 10,000+ seat enterprise deployments.
Most Requested
Incident, change, problem, and request management. Enterprise benchmark data shows fullfiller seat pricing of $90–$140/month at scale — significantly above what ServiceNow publicly discusses. Multi-product bundles including ITOM create blended pricing opportunities.
High Growth
Customer Service Management and HR Service Delivery — ServiceNow's fastest-growing workflows outside ITSM. Pricing benchmarks show CSM agent seats at $95–$145/month. Bundled ITSM+CSM+HRSD deals yield the strongest blended discounts.
Full Now Platform with Creator seat access, App Engine, and Integration Hub. Platform-level pricing structures differ significantly from workflow-specific fullfiller pricing — covers 42+ enterprise platform license deals.
// 02
Jira Service Management Cloud and Data Center agent pricing benchmarks. JSM is a credible ServiceNow alternative at significantly lower cost — increasingly used as competitive leverage in ServiceNow renewals.
Best Value
Enterprise-tier JSM Cloud with unlimited projects, advanced analytics, and ITSM certifications. List price $44/agent/month — benchmark data for 500+ agent deals shows negotiated pricing of $28–$36/agent/month with annual commitment.
On-premise/self-managed deployment for organizations with data residency or compliance requirements. Annual user-tiered licensing model. Benchmark data covers 800 to 10,000+ user tier negotiations.
// 03
BMC Helix ITSM, CMDB, and Discovery pricing benchmarks. BMC's customer base has faced aggressive retention pricing following KKR acquisition — benchmark data is essential for organizations approaching renewal.
Cloud and on-premise ITSM with CMDB, Discovery, and AIOps integrations. BMC Helix customers face consolidation pressure from ServiceNow and ServiceNow is a common migration destination — use that competitive dynamic as leverage in your renewal.
// Market Data
Anonymized benchmark rates from enterprise contracts closed Q3 2025 – Q1 2026. Per-agent per-month rates at 200+ agent volume.
| Platform | Pricing Model | Benchmark Rate | Avg Discount | Discount Range | Deals |
|---|---|---|---|---|---|
| ServiceNow ITSM (Enterprise) | Fullfiller seat/mo | $95–$125/seat/mo | 25% | 248 | |
| ServiceNow CSM + ITSM Bundle | Blended seat/mo | $108–$138/seat/mo | 22% | 114 | |
| Jira Service Management Enterprise Cloud | Agent/mo | $28–$36/agent/mo | 32% | 198 | |
| Jira Service Management Data Center | Annual user tier | $19–$25/agent/mo | 18% | 86 | |
| BMC Helix ITSM | Agent/mo | $55–$75/agent/mo | 30% | 108 | |
| Ivanti Neurons for ITSM | Agent/mo | $38–$52/agent/mo | 28% | 74 | |
| Freshservice Enterprise | Agent/mo | $68–$82/agent/mo | 20% | 112 |
Data from anonymized enterprise contracts, Q3 2025 – Q1 2026. Rates vary by agent volume, module scope, and contract term.
// Process
ServiceNow renewal coming up? Submit your proposal and we'll tell you where your pricing stands against 1,200+ comparable enterprise deals.
Upload your renewal quote via our secure NDA-protected portal. PDF, Excel, or Docusign accepted.
We match your deal to comparable organizations by size, workflow scope, and deployment type.
Benchmark position, market rate for your configuration, and negotiation guidance specific to your vendor.
Present market benchmark data in your procurement review. Vendors respond to peer data.
// FAQ
// Stop Overpaying
Submit your ITSM renewal proposal and get your benchmark report in 48 hours. ServiceNow, Jira, BMC — we have the data on all of them.