The median negotiated discount across 5,000 reference deals is 23% off list. See the corridor by deal size below, then place your own quote with the free instant benchmark.
No login. No file upload. Aggregates from anonymized reference agreements, never another customer's deal.
| Deal size (contract value) | Reference deals | 25th percentile | Median | 75th percentile |
|---|---|---|---|---|
| Under $250k | 2,664 | 10% | 16% | 23% |
| $250k to $1M | 1,291 | 21% | 28% | 35% |
| $1M to $5M | 1,045 | 32% | 38% | 45% |
Figures computed from the 5,000 anonymized reference agreements in the Gainsight (customer success) dataset behind our in-app benchmarking tools. Aggregates only; cohorts too thin to publish are left out rather than estimated.
Gainsight Customer success deals in our reference book close at a median of 23% off list, with the middle half of deals landing between 14% and 33%. Deal size is the strongest single driver: agreements under $250,000 in contract value land a median of 16% off, while deals between $1 million and $5 million reach 38%.
Have a live quote or a renewal on the table? Request access to place your own number against the same reference cohort and get the full corridor, the levers, and an analyst read.