The complete set of contracts behind the platform, drafted for the legal, procurement, and security teams who review them. Read every term before you sign. Commercial terms live in the Order Form, so the Master Subscription Agreement itself carries no price and no fixed term.
This page is the register of the standard-form agreements that govern access to and use of the Vera AI platform. Each document is published in full so that your counsel and procurement teams can read the exact terms before an order is placed. The documents are organized as an enterprise software buyer expects: a master agreement, the exhibits and schedules that attach to it, the policies it incorporates, and the standalone agreements that stand on their own. Where a signed agreement provided by your account team differs from a template below, the signed agreement prevails.
The umbrella contract governing all access to Vera AI: license, data ownership, confidentiality, security, warranties, indemnities, liability, and termination. Commercial terms are set in an Order Form, so this agreement carries neither price nor fixed term.
The commercial schedule where plan, term, quantities, and fees are set. A completed Order Form activates a subscription under the Master Subscription Agreement.
The availability commitment, service credits, support model with severity and response targets, incident and escalation process, maintenance, security response, and disaster-recovery objectives for paid subscriptions.
The processor terms for personal data: roles, security, subprocessing, international transfers, breach notice, audits, and deletion, with the standard annexes and standard contractual clauses.
The rules for using the platform responsibly: prohibited content and conduct, fair use, AI-feature use, security cooperation, and enforcement. Incorporated into the Master Subscription Agreement.
A standalone mutual NDA for evaluations and data sharing before or alongside a subscription. Either party may disclose; both are bound to protect.
The terms for advisory firms, resellers, and consultancies that run client engagements on Vera AI: the Partner Desk, program tiers, branding, and the enforced data boundary between a partner and its clients.
The Master Subscription Agreement is the umbrella. The Order Form sets price, term, and quantities for a given order. The Service Level Agreement and Data Processing Addendum are exhibits to the master agreement, and the Acceptable Use Policy is incorporated by reference. The Mutual NDA stands alone for evaluations before a subscription begins, and the Partner Agreement governs firms that run client engagements on the platform. In the event of a conflict, the order of precedence is the Order Form, then the Data Processing Addendum, then the Master Subscription Agreement, then the Service Level Agreement, then the policies.
Enterprise software is bought as a small stack of documents so each part can be read, negotiated, and updated on its own. The Master Subscription Agreement holds the legal terms, the Order Form holds the commercials, and the SLA, DPA, and Acceptable Use Policy cover uptime, data protection, and fair use. Legal, procurement, and security teams each get the one document they care about without wading through the others.
For a standard subscription you sign the Order Form, which pulls in the Master Subscription Agreement, the SLA, and the Acceptable Use Policy by reference. If your organization processes personal data through the platform, you also sign the Data Processing Addendum. The Acceptable Use Policy and SLA are not signed on their own; they are incorporated into the master agreement.
Price, term, seat counts, and any special commercial terms live in the Order Form instead. Keeping them out of the master agreement means the legal terms stay stable while commercials change order to order, and your legal team never has to re-review the whole contract to renew or expand.
The SLA is the promise about availability and support: a 99.9% monthly uptime commitment, service credits if it is missed, target response times by severity, an escalation path, incident and root-cause handling, and disaster-recovery objectives. You need it so the reliability of the service is a contractual commitment with a remedy, not a marketing claim.
The DPA is the processor agreement for personal data: it sets how VendorBenchmark handles data on your behalf, the security measures, subprocessors, breach notice, international transfers, and deletion, with the standard annexes and standard contractual clauses. You need a signed DPA whenever personal data is processed through the platform, which is what your privacy team and regulations such as GDPR require.
The Mutual NDA is for the period before or alongside a subscription, when the two sides need to share confidential information to evaluate a fit, for example during a security review. It is mutual, so both parties are protected. The Partner Agreement is for advisory firms, resellers, and consultancies that run client engagements on Vera AI, and sets the program terms and the data boundary that keeps each client's files inside that client's own workspace.
No. These are the standard-form templates, published so you can read the exact terms before you engage. The executed copy your organization signs is provided by your account team, and a signed agreement always prevails over the template if the two differ.